PrintTechnical Field Support
Dresser-Rand has been a leader in technical field support for more than 100 years, handling everything from new installations to overhauls. With a team of more than 70 specialists located throughout the world, our technical field support team is able to provide fast, dependable service whenever and wherever you need it most.
We'll do the installation and start-up
To ensure complete compliance with your warranty along with maximum machine life and efficiency, superior installation and start-up is a must. Whether working with our Field Service crew or, when needed, an independent contractor, our technical field support team is a comfortable fit.
We'll do overhauls
Our technical field support team takes the guesswork out of your OEM nameplate overhauls. Years of experience with thousands of overhauls provide you with the security of knowing your equipment is repaired properly.
We have a Technical Advisory Program
One of the technical support team's most valued assets is our Technical Advisory Program. With an array of programs and diagnostic abilities, we can help clients maintain machine optimization from start-up through the life of the equipment.
We do thorough failure analysis
Many times when equipment fails, the effect - rather than the actual cause - is repaired. Our technical field support team will get to the root of the problem and fix it right - the first time.
We provide total factory support
Our technical field support team uses a vast information network that includes our factories in Olean, New York (Turbo), Wellsville, New York (Steam), and Painted Post New York (Recip), and offers:
We do field consulting
Our field consulting group offers a wide variety of expert technical services externally, covering OEM equipment as well as non-OEM equipment. We value their work so much, we use them too; they provide expert technical resources and support within the Dresser-Rand organization.
Our field consulting group has access to the extensive information network which includes our factories in New York – Olean (Turbo), Wellsville (Steam), and Painted Post (Recip) – and is able to offer the world class service that our clients expect from Dresser-Rand. Services include:
Consulting Services
Site Audit Services
Our in-house dedicated experts and our network of consultants are ready to solve your equipment and process problems, regardless of the brand of the equipment, 24 hours a day, anywhere in the world.
Products Handled